Privacy Policy – Handling of Personal Data
The company that operates the casino values the trust you have placed in us with your information, and we want to be completely transparent about how it is used. In this policy, we describe how we treat games, applications, software, websites, APIs (application programming interfaces), products and services (the “Services”). Our starting point is that you should never be surprised by how we handle your information.
Below you will find information about what data we collect, how we use it, how you can influence the processing and what measures we take to protect your personal data. If you have any questions about our privacy policy, you can always contact us at [email protected] .
Information, purpose and storage
Account and registration details
What information: Name, date of birth, phone number, address.
Purpose: Required to create an account and deliver the Services.
Storage: 6 years after you close your account. Some information is saved for 10 years according to tax and accounting regulations.
Know Your Customer (KYC/AML)
What information: Occupation, source of income, proof of legal assets, PEP status (politically exposed person), international/financial sanctions, ownership of business or property, court orders, insolvency, tax information.
Purpose: Collected directly from you or via public sources to comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations and our duty of care.
Retention: 6 years after account closure. Some information is retained for 10 years under applicable law.
Self-shutdown information
Purpose: Saved when you request a game break or self-exclusion.
Storage: As long as necessary to fulfill the request.
User details
What data: Game preferences, transaction history, interaction with the Services, devices/computers you use, IP addresses, browsers, languages, operating systems, referring websites/pages, location information, cookies.
Purpose: To improve the game experience, develop new features and services, analyze and prevent problems, conduct tests and surveys.
Retention: 2 years from the time of collection.
Information you provide yourself
What data: When contacting us, participating in a survey, competition or campaign, we collect name, contact details and messages.
Storage: 2 years from collection. In case of special needs, the data can be saved longer.
Special categories of personal data
We do not collect sensitive personal data such as information about ethnicity, religion, political opinions, sexual life or health. We also do not collect genetic or biometric data, trade union membership or criminal convictions. However, it cannot be ruled out that you yourself provide such information when contacting us, and in that case it may be processed in connection with the communication.
Security and storage
We have strong security measures in place to protect your personal data, including encryption and internal security policies. Only authorized persons with a legitimate need have access. We have procedures in place to handle suspected data breaches and are required to notify you and the relevant authorities in the event of such an incident.
Payment and card details are protected with SSL encryption, the same type used by banks and large financial institutions worldwide.
Cookies
Our website uses cookies, small files that are sent to your browser. Cookies help us collect information about how our services are used and provide a more user-friendly experience.
Third-party websites
Our website may contain links to national or international third party websites (with their permission). These are not controlled by us, and we are not responsible for their content, services or offers. When you visit such sites, their own privacy policies apply.
How we communicate with you
We use your information to send service messages, respond to inquiries, and inform you about new features or products. You can control what marketing you receive by contacting customer service or unsubscribing from newsletters.
Please note that data on the internet can be transferred across national borders, even if both the sender and recipient are in the same country. This means that emails containing personal data can pass through countries with different levels of data protection.
How we share information
We share data with partners who process data on our behalf in accordance with our instructions, applicable law and this policy. These partners provide services in IT, payments, marketing, data analytics, research and market research.
We also work with analytics and advertising partners to understand how users interact with our services and ads and to measure the effectiveness of marketing. These partners may use cookies and similar technologies to collect information.
We may also share de-identified and non-personal information.
Contact details
Moody Moose Limitada
Province of San Jose, Escazu, District of San Rafael, 400 m south of Multiplaza Shopping Center, House No. 400, La Ceiba Street, Costa Rica
[email protected]
Policy update
We regularly update our privacy policy at Bull Casino to keep the information current. If changes require new consent, we will ask for this.
Last updated: 15.07.2025